Refunds
Change of mind refunds – 
If you decide that you no longer want your purchase, you can send it back to us at your cost, within 28 days and we will refund you the full purchase price minus shipping. 

Other Returns
If a product is faulty, not fit for purpose or is different to the item pictured on the website, we are happy to refund, repair or replace the item at our discretion.

Consumer Guarantees Act (New Zealand Customers Only)
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.